Frequently Asked Questions

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Can we make purchases directly at the location?

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Answer:

No, our shop operates exclusively online.

However, we offer the possibility to come and make your selections in person by appointment, with a pre-established choice.

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To schedule an appointment, please contact us by email at info@magiedesfees.com.

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Shipping Fees

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Within Canada

• $12 for orders of $80 and above. OR

• $22 for orders of $79 or less. OR

• Free shipping for orders of $125 and above.

PROMO UNTIL JULY 31, 2024

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International

• $23 for orders of $90 and above. OR

• $33 for orders of $89 or less.

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All our parcels are insured, and a tracking number is added to your order, accessible from your member area.

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You will be able to track your parcel with Canada Post.

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Pickup Orders at Warehouse

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During the ordering process, you will have the option to choose to pick up your order at our warehouse located at:

85 - 3rd Avenue, Terrebonne. ( Quebec )

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After receiving confirmation that your order is ready, please schedule an appointment to pick it up.

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All necessary information for retrieving your order will be provided once your order is finalized and paid for in your virtual cart.

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IMPORTANT:

Your order must be finalized and paid for, otherwise it will be automatically canceled.

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Secure Payment Options

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Option 1: Credit Cards and PayPal

Secure online payment with verification

Accepts credit cards and PayPal

All your personal data is protected by PayPal or Stripe, depending on your chosen payment method.

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Option 2: Sezzle

With Sezzle, you have the option to pay in multiple installments, subject to platform approval.

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For European Currencies:

PayPal or your credit card company automatically converts payments into euros.​

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Customer Service and Non-Conforming Orders

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Please carefully read the following terms and conditions which govern your relationship with the merchant.

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We reserve the discretionary right to refuse service, cancel an order, close your account, delete, or modify website content without prior notice.

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We strive to ensure all information published on our website is error-free, but we cannot guarantee its accuracy.

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We may refuse or cancel an order containing an item with an incorrect description or price.

Unless otherwise stated, all prices are in Canadian dollars.

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A product ordered online may no longer be available in our inventory or may be undeliverable due to circumstances beyond our control.

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In such cases, we will cancel the order and refund any payments made.

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If a product's description does not conform, your sole recourse is to return it in its original packaging within 24 hours of receiving the package for a refund.

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Notify us immediately of any product non-conformity.

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If you believe an error occurred during your order, please inform us promptly, ideally within 24 hours of discovering the error.

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Use the "Contact Us" form to provide us with detailed information.

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Return Policy

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We guarantee consumer satisfaction.

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In case of dissatisfaction, an exchange for an item of equal value is possible if you notify us immediately after receiving your order.

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Return shipping costs are the responsibility of the customer.

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We accept exchanges within 24 hours from the delivery date indicated by Canada Post.

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The item must be returned in its original condition via Canada Post, with insurance and a tracking number.

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Any damaged product will not be exchanged if our team determines upon arrival that the damage occurred without fault of Canada Post.

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If there is an issue with an order, please contact us as soon as possible using the "Contact Us" form.

We have been dedicated to satisfying our customers for over 10 years.

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If you have special requests or issues with your order, feel free to contact us directly online via the "Contact Us" form.

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We will be delighted to assist you promptly.